Services During Movement Control Order


Dear Customers,

Following the conditional MCO announcement made by our Prime Minister on 1st May 2020, Prudential in Malaysia would like to continue our efforts to minimize potential primary and secondary transmission via physical contacts.  For the best interest and safety of our customers as well as our people, our branch services shall remain temporarily closed until further notice. 

We are committed to serving you via our online channels, which are safe, convenient and accessible anytime, anywhere. Please refer below for information regarding the various channels to assess essential services during MCO.

Please stay home, stay safe and stay healthy, while we continue to serve you at our level best in a contact-less environment.

Online Payment for
Family Takaful Contribution

Customers who used to make payments at our branch offices may now use the following online channels, which are safe and easy:

Claim Submission

You may submit e-claims through your PruBSN Takaful Consultant or e-mail the completed claim form with all relevant supporting documents to For additional requirements you may refer to any pending information required from the Company via PruBSN Touch. (This is only applicable to pending cases and NOT new Claims submission).

Service Request Submission

You may either seek assistance from your PruBSN Takaful Consultant to help you with e-submission, or download various servicing request forms from our Corporate Website. Simply complete the form and e-mail it to 

IMPORTANT: To safeguard our customers’ interest and ensuring authenticity of the requests, we will only be accepting forms received from the e-mail address that you have registered with us. To avoid any unnecessary delay, please update your contact details, including email address via PruBSN Touch.

Certificate Payout and Refund

We will be making due payout/refund via online bank transfers as we cease cheque issuance during the MCO period. Please register your bank account details with us by following these simple steps:

i. Login to PruBSN Touch

ii. Select menu Certificate > Certificate Listing > E-Credit Facility > Register/Edit E-Credit Information.

Certificate Related Communications

Servicing letters will be sent out in phases and please expect some delay during the MCO period.

Access to Certificate Information

You may also access your certificate information, make simple self-service transactions and even make contribution payment online via PruBSN Touch

Meanwhile, our Customer Service Centre is available from Monday to Friday, 8.30am - 5.15pm (excluding Public Holidays) to guide you should you need any help accessing the above online services. Contact us at 03 - 2053 7188 or e-mail to

We would also like to assure you that our Hospital Alliance Services (HAS) remain available 24/7 to facilitate issuance of guarantee letters for medical treatment or hospital admissions.

Back to Top