Service Maintenance


Dear Leaders and Agents/Customers,

In our continuous effort to provide you a better overall experience, there will be a scheduled downtime due a data migration exercise from 17 October 2020 (Saturday), 6am until 19 October 2020 (Monday), 12pm. 

During this maintenance window, our following platforms below will be inaccessible:

  • TakafTakafulNet, Payment Gateway & PruBSN Touch 
    17 October 2020 (Saturday), 10pm until 19 October 2020 (Monday), 12pm. 
  • PRUServe Plus 
    17 October 2020 (Saturday), 6am until 19 October 2020 (Monday), 12pm

All operations of the online platforms above will be reinstated after completion of the migration exercise as per the above schedule.

We appreciate your patience and understanding. As always, if you have any enquiries, please reach out to us at 03-2053 7188 or e-mail to


Hospital Alliance Services (HAS) Facility

Our HAS facility will continue its delivery of operational services during the data migration period above. However, kindly note that HAS services will be impacted briefly on 17 October 2020 (Saturdayfrom  5am until 8am.

During this period, please be informed of the following changes to our HAS services:

  1. Delay (approximately 2-3 hours) in issuance of HAS documents. For assistance on case status and other enquiries on HAS services, please contact HAS Hotline at 03-2742 4088.
  1. In order to smoothen the process and reduce waiting time, our panel/preferred hospitals may collect a deposit from certificate holders upon admission and discharge (if Pre-Authorisation Letter is not abled to be issued promptly).

Our HAS services is expected to return as normal on 17 October 2020 (Saturday) from 8am onwards. We will keep you and the hospitals informed should there be any further changes.

We apologise for the inconvenience.


Prudential BSN Takaful Berhad

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