Our Commitment to Customers

Speed We must attend to matters with speed and accuracy.
Make it Happen We must ensure that matters are resolved with accountability.
Integrity We must deliver as promised and walk the talk.
Lively We must energise one another and create a positive environment.
Extra Mile We must go beyond customers' expectations.
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Shariah Advisory Council Bank Negara Malaysia

Shariah reference center for Islamic finance.

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Takaful Industry's Customer Service Charter

This charter defines the service standards for the takaful industry to ensure total satisfaction and an outstanding experience for our customers.

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Client Charter

Our Client Charter defines our service culture and philosophy in providing total satisfaction and a unique experience to our customers.

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Service Guide

A basic guide to help you anticipate the level of service by our agents and other intermediaries when purchasing our Takaful products.

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