Our Claims Promise
How we can deliver
Our claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal, customer friendly manner.
When you make a claim
We assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.
Hospital Alliance Services (HAS)
Admission & Discharge Guarantee Letter Issuance 80% within 60 minutes, upon receiving complete documents.
Major & Medical Reimbursement Claims
Send acknowledgement receipt within 3-5 working days upon receiving of physical claim submission.
Send acknowledgement receipt instantly upon receiving claims via E-Claim submission.
Send request for additional documents within 10 working days upon receiving claim submission.
Send claim decision in 10 working days upon receiving complete documents.
Send claim payment in 3 working days upon approval.