Dear Customers,
At Prudential, our people are at the heart of everything we do. We recognise the importance of taking time to rest, recharge, and focus on personal wellbeing. In line with our commitment to employee wellness, 16 October 2026 (Friday) has been designated as Recharge Day for all PruBSN employees.
As such, our Head Office, Customer Engagement Centres (Branches) and Contact Centre will be closed on 16 October 2026 (Friday). We will be resuming operations on 19 October 2026 (Monday).
During the closure period, customers may continue to manage takaful certificate-related matters through:
- Our PruBSN App
- Our Customer Portal, PRUServices, at https://pruservices.prubsn.com.my/app/onboarding/welcome
Our Hospital Alliance Services will not be interrupted and will operate as usual.
We encourage customers to use our online services during this period. We thank you for your continued understanding and support.
