Introducing the new PruBSN App, designed to help you take full control of your takaful protection with confidence, anytime and anywhere.

Download the PruBSN App now on the App Store and Google Play.

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Win a Proton e.MAS 5 Premium & Exciting Prizes​

Register for the PruBSN App or PRUServices for a chance to win:​

  • Proton e.MAS 5 Premium​
  • iPhone 17 Pro
  • RM50 Touch 'n Go eVouchers (10 weekly winners)

Campaign Period: 13 April 2026 - 1 November 2026​

Terms & Conditions apply.​

Terms & Conditions

Important Note:

  • If you're an existing PruBSN Touch user, please register for a new PruBSN App account to continue managing your certificates without interruption. PruBSN Touch permanently ceased operations on 1 Aug 2026 and is no longer accessible.
  • After entering your NRIC, the email and/or mobile number registered with us will be displayed for verification. If you no longer have access to these, please contact Customer Service for assistance.
  • If you experience any issues accessing the PruBSN App, you may continue managing your takaful through the PRUServices web portal.

Download the new PruBSN app now

Manage your certificate, claims, and services more conveniently in one app.

Download now
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Frequently Asked Questions (FAQ)

General

The PruBSN mobile application is a one-stop, user-friendly self-service customer mobile application designed to make it easier for customers to access their certificate(s) information and manage their certificate(s) anytime, anywhere. It is now available for download on both the Apple App Store and Google Play Store.

The PruBSN App introduces several features to provide more seamless and secure customer experience, including:

  1. Biometric authentication (Face ID / Fingerprint).
  2. Personal Identification Number (PIN).
  3. In-app authentication with device binding.
  4. Push notifications and inbox notifications.
  5. Redesigned homepage

The PruBSN App is designed to provide customers with a more secure, convenient, and seamless experience, enabling them to manage their certificates with greater ease. Key benefits include:

  1. Faster and secure access with biometric login (Face ID / Fingerprint) and PIN.
  2. Enhanced account protection through device binding and in-app authentication.
  3. Real-time updates via push and inbox notifications
  4. Improved user experience with a redesigned, more intuitive homepa.
  5. Better visibility of certificate coverage.

Yes, the PruBSN App is free to download from the App Store and Google Play. There are no charges for using its servicing features.

Yes, you can continue to access the web version of PRUServices. However, you are required to download the PruBSN App as certain secure actions - such as approving sensitive profile changes. You may be prompted to verify or approve the action via the PruBSN App for enhanced security.

You can follow the steps below to create an account on the PruBSN App:

  1. Download the PruBSN App via the Apple App Store or Google Play Store.
  2. Tap “Create Account” to begin registration.
  3. Link your device for a more secure experience.
  4. Enter your NRIC to proceed.
  5. Verify your identity using the OTP sent to your registered contact details.
  6. Create your email username.
  7. Confirm your username using the OTP sent to your email.
  8. Set your password to complete the registration.
  9. Create and confirm a 6‑digit PIN for secure access. 
  10. Activate Face ID / Fingerprint for a more convenient login. 
  11. Enable notifications on your mobile app. 
  12. Ready to access your certificate via the app. 

No, existing PRUServices users are not required to create a new account. You can sign in using your existing credentials and complete a one-time activation on the PruBSN App by following the steps below:

  1. Download the PruBSN App via the App Store or Google Play.
  2. Sign in using existing PRUServices credentials.
  3. Link your device for more secure experience.
  4. Verify your identity using the OTP sent to your registered contact details.
  5. Create and confirm a 6‑digit PIN for secure access.
  6. Activate Face ID / Fingerprint for more convenient login.
  7. Enable notification on your mobile app.
  8. Ready to access your certificate via the app.

OTP is required only for one-time activation. It will still be used for key security verifications, such as:

  1. Account registration
  2. One-time activation
  3. Certain login or account recovery scenarios

This is part of PruBSN’s security measures to ensure your account remains protected.

You may check the following:

  1. Your registered mobile number and email address are up to date with our records. If the mobile number or email is incorrect or not registered with PruBSN, you will not be able to receive the OTP.
  2. For mobile number, you may check and unblock the SMS short code setting on your mobile device. You may request a new OTP by clicking on resend OTP after the 120 seconds countdown ends.
  3. The OTP email is not in spam or junk folder.

If the issue persists, you may contact PruBSN Contact Centre for assistance. 

If biometric authentication fails, you are given one additional attempt to retry biometric verification. If the second attempt still fails, then you will be redirected to the PIN verification page to sign in using your 6-digit PIN.

You have up to 5 PIN attempts in total (1 initial attempt + 4 additional attempts if incorrect).

  1. You can select "Forgot PIN" and follow these steps:
  2. Select "Forgot PIN" after failed attempt
  3. Fill in email address and date of birth
  4. OTP will be sent to the login email
  5. Reset the 6-digit PIN
  6. Confirm the new 6-digit PIN
  7. PIN Reset Successful — sign in with the new PIN

The PruBSN App supports the following minimum operating system versions:

  1. Android 14 and above
  2. iOS 18 and above

Note: The minimum OS requirements for the PruBSN App are subject to change in accordance with applicable platform and security standards.

The PruBSN App supports:

  1. Android 14 and above
  2. iOS 18 and above

For your device with incompatible devices:

  • You can continue to access the PRUServices web version (pruservices.prubsn.com.my)
  • Web Account Creation has no changes
  • Device Binding is not applicable to Web

In short, with older devices you can still use PRUServices via web browser (Chrome, Edge, Safari) to access all existing features.

Security and In-app Authentication

Device binding links your PRUServices account to one trusted mobile device. This added layer of security helps ensure that only you can access and approve activities on your account, protecting you from unauthorised access - even if your login details are compromised.

For security protection, your PruBSN app account can only be linked to one device at a time. If you switch to a new device, you will need to re-link your account to continue using the app.

In-app authentication is an additional security step for sensitive actions, such as updating personal details. You will be prompted to approve or reject the action directly in the PruBSN App using your PIN or biometrics, ensuring that only you can authorise the request.

This screen appears when you are making or confirming a sensitive action. It allows you to review and either approve or reject the request directly, giving you full control while helping to protect your account from unauthorised changes.

For added security, an 8-hour cooling-off period is applied when you:

  1. Link your account to a device for the first time, or
  2. Relink your account to a new device

During this period, certain high-risk actions may be temporarily restricted, such as:

  1. Updating mobile number
  2. Updating email address
  3. Updating correspondence address
  4. Updating other contact details

This helps protect your account from unauthorised changes.

Notification and Support

Notifications work through 4 channels:

  1. Phone Lock Screen - Push notification appears instantly before entering the app
  2. Notification Centre - Shows notifications received from the app after unlocking the phone; clickable and redirects to Inbox
  3. Urgent Widget - Highlights what requires immediate attention on the homepage — check "Urgent Actions" first
  4. Inbox Notifications - Stores all notifications inside the app; tells you what happened and next action required

Important Notes:

  • Currently it is only applicable for claims under "Action Required" (outstanding requirement), "Approved", and "Payment Confirmation (e.g. via Corporate Payment Portal or Agent Assisted Payment via PRUForce)
  • Notification TAT is real time so you will stay up-to-date and take timely action when needed.

If you experience issues such as login difficulties, payment failures, or not receiving OTPs, you may contact PruBSN Contact Centre.

Notification and Support

PruBSN Navigator was discontinued effective 31 July 2026. Customers may continue to access healthcare panel provider search services through PruBSN app. Following the launch of the new PruBSN App on 3 August 2026, the healthcare panel provider and doctor search feature will also be available within the app. Existing PRUServices login credentials can be used to access the PruBSN App, and no new account registration is required for existing PRUServices users.

  • Healthcare panel provider search (hospital, doctor and clinic locator): PruBSN App and PruBSN Corporate Website.
  • Branch locator and contact information: PruBSN Corporate Website.
  • Hospital admission guides, discharge process, card waiting period information, tips & awareness materials, and payment channel information: PruBSN Corporate Website.
  • Emergency contact and customer service information: PruBSN Corporate Website.

These services remain available through the respective channels following the discontinuation of PruBSN Navigator.

Ready to take the next step? 

We’re here to help you find the protection that fits your needs — clearly and confidently.

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