Service Interruption

Dear Customers,

We regret to inform you that we are currently facing an unexpected delay in the issuance of Pre-Authorisation Letter (PAL)/Guarantee Letter (GL) for hospital admissions due to technical issues.

We are working hard to stabilise the system and restore services as quickly as possible. In the interim, we have informed our panel hospitals to ease the admission for all our customers who seek treatment at their facilities.

Alternatively, customers can also choose to settle hospital bills and file for reimbursement.

We sincerely apologise for this inconvenience and appreciate your understanding.