Case Management

1. Cancer; 

2. Neurological diseases; 

3. Ear, nose, and throat (ENT) diseases; 

4. Ocular diseases/ophthalmology conditions; 

5. Cardiovascular diseases; 

6. Respiratory diseases; 

7. Gastroenterological diseases; 

8. Liver diseases; 

9. Kidney diseases; 

10. Urological conditions; 

11. Endocrine diseases; 

12. Orthopaedic conditions; 

13. Hematological diseases; 

14. Metabolic diseases; 

15. Rheumatology/ Immunological diseases; 

16. Infectious diseases, including HIV/ AIDS; 

17. Cosmetic surgery which is medically necessary; 

18. Fertility-related conditions or procedures; 

19. Obstetric conditions; 

20. Sexual diseases/ sexually transmitted diseases; 

21. Pediatrics conditions; 

22. Obesity; 

23. Recovery/rehabilitation phase for stroke; 

24. Recovery/rehabilitation phase for severe burns; 

25. Medical conditions in the fields of dentistry; 

26. Combined pathologies; and 

27. All medical conditions other than those excluded below. 

Eligible customer diagnosed with one of the following are not eligible for the Case Management service: 

1. Medical emergencies;  

2. Accidents;  

3. Urgent or life-threatening situations, such as ICU admission; 

4. Daily or common issues, such as colds, flu, fever, occasional rash, etc.; 

5. Long term chronic diseases management such as chronic hepatitis, diabetes, high blood pressure, high cholesterol etc. (however, any complications of chronic diseases shall be covered); or 

6. Mental health conditions such as anorexia/ bulimia, mental health-related sleeping disorder, anxiety, depression, etc