Step 1: Notify PruBSN
Inform PruBSN of the claim or potential claim within the required timeframe.
How to make a claim
- Takaful agents
Submit your claim online in four simple steps.
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Step 2: Complete the forms
Download and fill in the required claim forms.
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Step 3: Prepare supporting documents
Gather the necessary documents and receipts.
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Step 4: Submit your claim
Email the completed forms, documents and receipts to customer@prubsn.com.my.
Submit your claim through your takaful agent in four simple steps.
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Step 1: Contact your Takaful agent
Notify your takaful agent of the claim or potential claim as soon as possible.
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Step 2: Complete the required forms
Download and fill in the necessary claim forms.
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Step 3: Prepare supporting documents
Gather all required documents and receipts.
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Step 4: Submit your claim
Your takaful agent will assist in submitting your claim via our digital platforms PruServe or Takafulnet.
What are you claiming for ?
Find your claim type and complete the necessary documents.
Type of claims
Find the claim that applies to your situation.
Loss of life
Claims related to the passing of a policyholder due to illness or non-accidental causes.
Total and Permanent Disability (TPD)
Claims when a policyholder becomes totally and permanently disabled.
Critical Illness
Claims for early, critical, terminal, or female-specific illnesses covered under the policy.
Inpatient claims / day surgery
Claims for hospital admission or day surgery expenses.
Overseas medical / accidental
Claims for medical treatment or accidents that occur while abroad.
Pre- and post-hospitalisation claims, outpatient cancer, kidney dialysis treatment
Claims for medical expenses before and after hospitalisation, as well as outpatient treatments such as cancer therapy or kidney dialysis.
Accidental medical reimbursement / emergency outpatient treatment
Claims for medical expenses resulting from accidents, including emergency outpatient care.
Hospital income / hospitalisation benefit / weekly indemnity
Claims for income benefits during hospitalisation, including daily hospital income or weekly indemnity.
Other type of claim
If your claim type is not listed, click here to find out how to proceed and what documents are required.
Our claims promise
We're committed to supporting you every step of the way. Handling your claim with care, compassion and as quickly as possible.
Frequently asked questions
Have a question? Find quick answers below or reach out for support.
If you are a non-Malaysian citizen, service tax may be charged on some healthcare services. However, if these healthcare services are claimable under your family takaful plan, the service tax will also be reimbursed as part of your claims (subject to the terms of your certificate). Healthcare services not claimable under your plan will be borne by you including its related service tax.
Contact your servicing agent or speak to our Customer Service representative to obtain the required form(s) such as below:
- Claim forms
- Claim checklist
- Original itemised bills
- Original receipts
- Medical report / discharge summary
- Medical certificate
Complete the required form(s) accurately and ensure all the relevant documents are completed.
Obtain complete medical report from your medical doctor (if any).
Submit completed form(s) with supportive documents to your servicing agent or to any PruBSN or Prudential Assurance Malaysia Berhad branches.
The above information serves as a general guide only. More details on this can be found in the 'How to claim' section on our website.
Should you have further enquiries on the above, please speak to your agent or call our Customer Service Centre at +603 20537188 or e-mail to customer@prubsn.com.my.
You are only required to apply for this facility once. The banking information that you have provided to us at the time when you fike a claim or at the time you signed up for the certificate, this information will be used for future claims transactions that meet the criteria for E-Credit for the same certificare. However, we do encourage you to provide us with your recent bank account information when you file in your claim.
If you have received the claim payment from utilisation of your accidental death benefit, your deposit / first contribution amount will not be refunded.
