Hospitals & Clinics

Your guide to hospital admission

Let us guide you through your admission and discharge process from start to end via our Hospital
Alliance Service (HAS), so you can receive your treatment and get back to full health without worries.

Unplanned/emergency admissions
Pre-planned/non-emergency admissions

Unplanned/emergency admissions

For emergencies, please go directly to the nearest clinic or hospital. If it is a nonpanel hospital, you will normally be required to pay the hospital bills upon discharge, and submit them to PruBSN for reimbursement (subject to terms and conditions of your certificate). However, if you are admitted to one of our panel hospitals, with HAS facility, you are able to enjoy pre-authorisation* of claims for medical related expenses. This means that your hospital bills will be paid* directly to the hospital by us.

1st stage: Evaluation

Step 1

Register yourself at the hospital’s Accident & Emergency (A&E) counter.
Step 2

You will be attended to by a Medical Officer, who will evaluate your condition and refer you to the appropriate specialist.
Step 3

A specialist will attend to you. If admission is recommended, the specialist will complete Part II of the Pre-Authorisation Form (PAF).
Step 4

Undergo medical diagnostic tests (e.g. CT scan, ultrasound, blood test) as deemed necessary by the specialist.

2nd stage: Admission

Step 5

At the admission counter, present your NRIC or equivalent and medical card (if available) for verification.
Step 6

Complete Part I of the Pre-Authorisation Form (PAF).
Step 7

You may be required to pay a deposit upon your admission to the hospital.
Step 8

Please wait for the issuance of Pre-Authorisation Letter (PAL). The issuance of PAL is dependent on PruBSN’s assessment of the completed documents (Part I and II of the Pre-Authorisation Form (PAF) and medical diagnostic test results) sent by the hospital via fax.
Step 9

Hospital to proceed with recommended treatment or surgery.

Pre-planned/non-emergency admissions

Most medical procedures can be planned ahead, and the decision to be admitted can be made prior to the date of admission.We encourage non-emergency cases to be managed as pre-planned or day care / day surgery admissions.

Day Care / Day Surgery may also be considered as Pre-planned Admissions for medical procedures that do not require an overnight stay at the hospital.

We encourage you or yourspecialist to request for a Pre-Auhorisation Letter (PAL) at least 48 hours prior to the date of admission.

1st stage: Evaluation

Step 1

Visit outpatient clinic and register with a referral letter (if available) from your doctor.
Step 2

You will be attended to by a specialist at the hospital.
Step 3

Undergo medical diagnostic tests (e.g. CT scan, ultrasound, blood test) as deemed necessary by the specialist.
Step 4

If the specialist recommends admission, the specialist will complete Part II of the PreAuthorisation Form (PAF) and schedule a date for admission.

2nd stage: Pre-admission

Step 5

Proceed to admission counter and present your NRIC or equivalent and medical card (if available) for verification.
Step 6

Complete Part I of the Pre-Authorisation Form (PAF) Step 6 at the admission counter.
Step 7

Please wait for the issuance of Pre-Authorisation Letter (PAL). The issuance of PAL is dependent on PruBSN’s assessment of the completed documents (Part I and II of the Pre-Authorisation Form (PAF) and medical diagnostic test results) sent by the hospital via fax.

2nd stage: Pre-admission

Step 8

Return on actual date of admission.
Step 9

You may be required to pay a deposit upon your admission to the hospital.
Step 10

Hospital to proceed with recommended treatment or surgery.