| Care Concierge | Conventional Scheduling |
| Complimentary and guided support | Self-service |
| Personalised hospital & specialist | Self-research and decision |
| Assisted appoitment booking by our service provider (vendor) | Manual coordination by customer / agent |
| Single point of contact | Multiple hospital touchpoints |
| Time-saving, reduced hassle | Time-consuming, higher effort |
Frequently Asked Questions
Care Concierge services are available to all PruBSN customers who have active (in-force) certificate WITH Medical Rider.
The service level agreement (SLA) is within 48 business hours, from request initiation to appoitment arrangement, subject to hospital availability.
How can customers utilize the Care Concierge services?
How can customers reach out to our Care Concierge agents?
Number : +6011-62800986
Hotline
Number : +603-21667377
Required information
To help us assist you better, please provide:
- Name and identification number
- Certificate number
- Contact details
- Description of your medical concern or diagnosis
- Preferred location
- Preferred gender and language of Specialist
Notice: A referral letter is not mandatory, as long as the medical condition can be described.
- Hospital and specialist recommendations are intended as suggestion only.
- The final decision rests with you.
