Branch Operations Notice
Announcement
Dear Valued Customers and Agents,
Please be informed that in conjunction with Prudential’s Wellness Day, Prudential BSN Takaful Head Office and Branch Office will be closed on 26 August 2022 (Friday) with the exception for Hospital Alliance Services (HAS) facility, whereby it will continue to be rendered at all time to ensure uninterrupted customer hospital admission process.
Business operations will resume as usual on 29 August 2022 (Monday).
During this time, please use our available online platforms which are safe, convenient and accessible anytime, anywhere.
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To access your certificate information and make self-service transactions, please use our Customer Web Portal and Prudential App:
PruBSN Touch -- https://app.prubsn.com.my/PruBSNTouch/login/login.do
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Pay Online via PruBSN Touch, Payment Gateway (https://app.prubsn.com.my/PruBSNPay/validate), or pay via any of your preferred internet banking facility
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Submit e-claims and/or make a service request through your Servicing agent
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You can also download various servicing request forms from our Corporate Website (https://www.prubsn.com.my). Simply complete the form and email it to us to customer@prubsn.com.my.
Thank you.
Yours Sincerely
Customer Service
Prudential BSN Takaful Berhad
Status of Branch Operations
Dear Valued Customers,
Customer Engagement Centres operating hours is from 8.45am – 4.30pm.
Rest assured that the health and safety of our people remains our priority. For the wellbeing of our customers, agents and employees alike, we will continue to abide by all standard operating procedures. In addition, we will also be observing the following:
Only fully vaccinated individuals are allowed into our office.
Customers who have not been fully vaccinated may reach out to agents to be assisted with Remote Servicing Option (RSVO). Please note that we will be checking on the vaccination status of all visitors to the branches before they are allowed to enter. Alternatively, they may also contact us via our Customer Service or e-mail us for assistance.
We do encourage you to still utilise our online channels listed below, which are safe, convenient and accessible anytime, anywhere for your servicing needs.
Online Channels
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Easy access to your certificates and more |
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Online Payment for Family Takaful Contribution |
Customers who used to make payments at our branch offices may now use the following online channels, which are safe and easy:
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Claim Submission |
You may submit e-claims through your PruBSN Takaful Consultant or e-mail the completed claim form with all relevant supporting documents to customer@prubsn.com.my. For additional requirements you may refer to any pending information required from the Company via PruBSN Touch. (This is only applicable to pending cases and NOT new Claims submission). |
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Service Request Submission |
You may either seek assistance from your PruBSN Takaful Consultant to help you with e-submission, or download various servicing request forms from our Corporate Website. Simply complete the form and e-mail it to customer@prubsn.com.my IMPORTANT: To safeguard our customers’ interest and ensuring authenticity of the requests, we will only be accepting forms received from the e-mail address that you have registered with us. To avoid any unnecessary delay, please update your contact details, including email address via PruBSN Touch. |
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Certificate Payout and Refund |
We will be making due payout/refund via online bank transfers as we cease cheque issuance during the MCO period. Please register your bank account details with us by following these simple steps: i. Login to PruBSN Touch ii. Select menu Certificate > Certificate Listing > E-Credit Facility > Register/Edit E-Credit Information. |
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Certificate Related Communications |
Servicing letters will be sent out in phases and please expect some delay during the MCO period. |
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Access to Certificate Information |
You may also access your certificate information, make simple self-service transactions and even make contribution payment online via PruBSN Touch |
Meanwhile, our Customer Service Centre is available from Monday to Friday, 8.30am - 5.15pm (excluding Public Holidays) to guide you should you need any help accessing the above online services. Contact us at 03 - 2775 7188 or e-mail to customer@prubsn.com.my
We would also like to assure you that our Hospital Alliance Services (HAS) remain available 24/7 to facilitate issuance of guarantee letters for medical treatment or hospital admissions.