Claims Made Easy

The following documents are required to file a Total and Permanent Disability Claim.

• Claim Application Form

• Confidential Medical Certificate for Total & Permanent Disability condition. Please refer to your servicing agent (if any) or contact our customer service representative via e-mail at customer@prubsn.com.my

• Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)

You can then submit your claim via your servicing agent or via email.

The following documents are required to file a Critical Illness Claim (e.g heart attack, cancer, kidney failure)

• Claim Application Forms

• Confidential Medical Certificate pertaining to your condition (where applicable). Please refer to your servicing agent (if any) or contact our customer service representative via e-mail at customer@prubsn.com.my

• Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable) 

You can then submit your claim via your servicing agent or via email.

The following documents are required to file a Weekly Indemnity or Accidental Medical Reimbursement or Emergency Accident Treatment claim.

• Claim Application Form

• Attending Physician’s Statement (Accidental)

• Copy of itemised bills and invoices

• Original receipts

You can then submit your claim via your servicing agent or via email.

The following documents are required to file a Hospitalisation or Daily Hospital Benefit claim.

• Claim Application Form

• Attending Physician’s Statement (Accidental) or Attending Physician’s Statement (Medical) form

• Copy of itemised bills and invoices

• Original receipts  

You can then submit your claim via your servicing agent or via email.

The following documents are required to file an Excess Medical Reimbursement Amount claim.

• Claim Application Form

• Certified True Copy of medical report pertaining to your medical condition

• Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)

• Certified True Copy of Bills & Itemised Bills

• Original receipts or Certified True Copy of receipts

• Settlement Letter from employer/ other insurers or takaful operators indicating the amount paid

You can then submit your claim via your servicing agent or via email.

• Ensure completion of claim form(s) and respective documents to avoid unnecessary delay.

• Ensure your signature on the Claims forms tallies with the one in the records.

• Confidential Medical Certificate is to be completed at the claimant's own expense.

• The checklist provides a reference of the point-of-submission requirements only. The company may request for other relevant documents and information.

• The company may request to view the original of copied documents submitted whenever necessary

Check your claims status and view the details of certificate and outstanding requirements in a few clicks using our web-based application, PruBSN Touch.