Claims Made Easy

Our Claims Promise
How to submit your claims

Via e-mail

Via your servicing Takaful agents
Select the type of claim
Death Claim
The following documents are required to file a death claim.
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Medical Attendance Certificate pertaining to your condition. Please refer to your servicing agent or contact our customer service representative via e-mail at customer@prubsn.com.my
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Certified True Copy of Death Certificate (by PruBSN or Prudential Assurance Malaysia Berhad branch personnel or Business Development Executive/ Manager)
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Certified True Copy of Deceased's IC/ Birth Certificate
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Certified True Copy of Claimant's IC
Respective documents in the following table:
Claimant |
Documents required |
Spouse |
Marriage certificate |
Children |
Birth certificate of claimant |
Parent |
Birth certificate of deceased |
Sibling |
Birth certificate of claimant and deceased |
You can then submit your claim via your servicing agent or via email.
Total and Permanent Disability Claim
The following documents are required to file a Total and Permanent Disability Claim.
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Confidential Medical Certificate for Total & Permanent Disability condition. Please refer to your servicing agent (if any) or contact our customer service representative via e-mail at customer@prubsn.com.my
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Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)
You can then submit your claim via your servicing agent or via email.
Critical Illness Claim
The following documents are required to file a Critical Illness Claim (e.g heart attack, cancer, kidney failure)
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Confidential Medical Certificate pertaining to your condition (where applicable). Please refer to your servicing agent (if any) or contact our customer service representative via e-mail at customer@prubsn.com.my
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Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)
You can then submit your claim via your servicing agent or via email.
Weekly Indemnity/Accidental Medical Reimbursement/Emergency Accident Treatment
The following documents are required to file a Weekly Indemnity or Accidental Medical Reimbursement or Emergency Accident Treatment claim.
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Copy of itemised bills and invoices
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Original receipts
You can then submit your claim via your servicing agent or via email.
Hospitalisation/ Daily Hospital Benefit Claim
The following documents are required to file a Hospitalisation or Daily Hospital Benefit claim.
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Attending Physician’s Statement (Accidental) or Attending Physician’s Statement (Medical) form
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Copy of itemised bills and invoices
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Original receipts
You can then submit your claim via your servicing agent or via email.
Excess Medical Reimbursement Amount from Employer/ Other Insurers or Takaful Operators
The following documents are required to file an Excess Medical Reimbursement Amount claim.
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Certified True Copy of medical report pertaining to your medical condition
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Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)
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Certified True Copy of Bills & Itemised Bills
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Original receipts or Certified True Copy of receipts
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Settlement Letter from employer/ other insurers or takaful operators indicating the amount paid
You can then submit your claim via your servicing agent or via email.
Important reminders before your claim submission
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Ensure completion of claim form(s) and respective documents to avoid unnecessary delay.
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Ensure your signature on the Claims forms tallies with the one in the records.
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Confidential Medical Certificate is to be completed at the claimant's own expense.
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The checklist provides a reference of the point-of-submission requirements only. The company may request for other relevant documents and information.
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The company may request to view the original of copied documents submitted whenever necessary
Checking the status of your claim using PruBSN Touch
Check your claims status and view the details of certificate and outstanding requirements in a few clicks using our web-based application, PruBSN Touch.