Claims Made Easy

Submit and track your claim the way you want to

How to submit your claims

Claims made easy - How to Claim
Via e-mail
Submit your claim with all of your required documents, receipts and forms by sending an email to our Customer Service Centre at customer@prubsn.com.my
A woman looking at a chart
Via your servicing Takaful agents
Submit your claims via your trusted agents and they will support your request with our digital claim platforms in PruServe Plus and Takafulnet.

Select the type of claim

Death Claim

The following documents are required to file a death claim.

  • Claim Application form

  • Medical Attendance Certificate pertaining to your condition. Please refer to your servicing agent or contact our customer service representative via e-mail at customer@prubsn.com.my

  • Certified True Copy of Death Certificate (by PruBSN or Prudential Assurance Malaysia Berhad branch personnel or Business Development Executive/ Manager)

  • Certified True Copy of Deceased's IC/ Birth Certificate

  • Certified True Copy of Claimant's IC

 

Respective documents in the following table:

 Claimant 

 Documents required

 Spouse

 Marriage certificate

 Children

 Birth certificate of claimant

 Parent

 Birth certificate of deceased

 Sibling

 Birth certificate of claimant and deceased


You can then submit your claim via your servicing agent or via email.

Total and Permanent Disability Claim

The following documents are required to file a Total and Permanent Disability Claim.


You can then submit your claim via your servicing agent or via email.

Critical Illness Claim

The following documents are required to file a Critical Illness Claim (e.g heart attack, cancer, kidney failure)


You can then submit your claim via your servicing agent or via email.

Weekly Indemnity/Accidental Medical Reimbursement/Emergency Accident Treatment

The following documents are required to file a Weekly Indemnity or Accidental Medical Reimbursement or Emergency Accident Treatment claim.


You can then submit your claim via your servicing agent or via email.

Hospitalisation/ Daily Hospital Benefit Claim

The following documents are required to file a Hospitalisation or Daily Hospital Benefit claim.


You can then submit your claim via your servicing agent or via email.

Excess Medical Reimbursement Amount from Employer/ Other Insurers or Takaful Operators

The following documents are required to file an Excess Medical Reimbursement Amount claim.

  • Claim Application Form

  • Certified True Copy of medical report pertaining to your medical condition

  • Other supporting test/ laboratory report - biopsy, MRI, scan and investigation results (where applicable)

  • Certified True Copy of Bills & Itemised Bills

  • Original receipts or Certified True Copy of receipts

  • Settlement Letter from employer/ other insurers or takaful operators indicating the amount paid


You can then submit your claim via your servicing agent or via email.

Important reminders before your claim submission
  • Ensure completion of claim form(s) and respective documents to avoid unnecessary delay.

  • Ensure your signature on the Claims forms tallies with the one in the records.

  • Confidential Medical Certificate is to be completed at the claimant's own expense.

  • The checklist provides a reference of the point-of-submission requirements only. The company may request for other relevant documents and information.

  • The company may request to view the original of copied documents submitted whenever necessary

 

Checking the status of your claim using PruBSN Touch

Check your claims status and view the details of certificate and outstanding requirements in a few clicks using our web-based application, PruBSN Touch.