Important Announcement

Dear Valued Customers and Takaful Consultants,

Please be informed that in conjunction with Prudential Recharge Day, the following services will be closed on 19 September 2025 (Friday):

• Prudential BSN (PruBSN) Takaful Head Office

• PruBSN Wangsa Maju Branch

• PruBSN Service Desk Melaka

• PruBSN Customer Service
  
  

However, the closure does not affect GL requests through HAS facility.  Our Business Operations will resume as usual on 22 September 2025 (Monday).

During this period, we encourage you to use our available online platforms which are safe, convenient and accessible anytime, anywhere. Alternatively, you may visit Prudential Assurance Malaysia Berhad’s (PAMB) Customer Engagement Centres to obtain support and services.

Here are the available options online:

• Access your certificate information and make self-service transactions via Customer Web Portal via: PruBSN Touch: https://app.prubsn.com.my/PruBSNTouch/login/login.do
  
  

• Make payments online via:

  • PruBSN Touch

  • Payment Gateway 

  • Your preferred internet banking facility
    
    

• Submit e-claims and/or make a service request through your Takaful Consultant
  
  

• Download various servicing request forms from our Corporate Website, Complete them and email to customer@prubsn.com.my
  
  

We thank you for your continued understanding and support.